26th November, 2017

As you may have guessed, things are pretty busy at the North Pole at this time of year.  From November onwards, Santa’s diary is rammed with personal appearances and I’m left to single-handedly manage the day-to-day running of the toy workshop in the jolly man’s absence whilst the elves focus on the all-important toy manufacturing process and general reindeer welfare duties.

Don’t get me wrong, things have improved vastly since I started 5 years ago.  For a start, we’ve put the ‘naughty and nice’ list into a new CRM – a move away from the traditional parchment rolls (which took up loads of archive space and were a massive fire hazard).  It was a huge undertaking, but has saved us so much time and paper and really helps if we ever need to locate a child and review their gift history and property details quickly and simply (i.e. does the house have a chimney entrance or is a front door master key required? etc.).

So, what am I up to at the moment whilst Father Christmas is out of town on site visits? My primary concern is his travel and accommodation; As the reindeer are still North Pole-based and following a strict nutrition plan and exercise regime to ensure that they are in peak physical condition for December 24th, we’re having to rely on more mainstream travel methods like Rail and Uber.  Unfortunately, as you well know, these forms of transport are subject to occasional delays and cancellations, so I’ve always got Santa’s travel itinerary up on my computer with live tracking enabled so that I can keep event organisers aware of his ETA.  We’re also trialling a new app that photographs receipts for food, accommodation, etc. that Santa has put on the business credit card too, to try and get ahead of the game a little for his 2017/18 tax return.  To be honest, anything we can do now to save some time in 2018 is going to be very warmly received as we, like you, have to get to grips with GDPR early next year.  Thankfully, some of the elves have been undertaking some GDPR courses too so that we can all work together to ensure compliance.

Thankfully, I’ve got a week off from the 25th December, so I do have something to look forward to despite the long days and heavy workload.  3 of the elves and I have decided to fly to Sydney for a new year in the sunshine, which I am absolutely thrilled about! I mean, I love snow – who doesn’t? But it is SO hard to type with thermal gloves on!

Anyway, better get back to work, we’ve got another load of post due at any moment that I’ve got to scan into the CRM and respond to, such fun!

Merry Christmas everyone!


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